Returns Policy

LiTime Returns & Exchanges:

● Within 7 days of delivery: Free returns/exchanges. We cover shipping. (Condition: New in resellable, in original packaging with all materials/accessories, and resellable).

● Days 8-30: Returns/exchanges accepted. (Condition: New in resellable, in original packaging with all materials/accessories, and resellable).

We cover return shipping if:

● Item damaged during shipping

● Product defect

● Item doesn't match description

● Wrong item received

● Extra/unordered item received

Customer pays return shipping for other reasons.

Processing: Refunds or account credits issued 1-2 business days after we receive and inspect your return.

Important Warranty Notice:

● Modifying the product (including disassembly) voids the warranty.

● Returns for modified products will be refused and returned at the customer's expense.

Warranty Claim Process (Follow steps to avoid delays):

1. Describe the problem: Explain the issue, when it happened, and what you were doing.

2. Include: Full order number & product serial number (SN).

3. List troubleshooting steps you've already tried.

Limited Warranty Policy

LiTime is committed to providing pioneering solutions to create a sustainable future for all mankind, led by innovation, committed to trust through quality and delivering value through service. To demonstrate our confidence in the quality of our products, we are committed to providing the following warranty on all products sold by LiTime, which is effective from the date of purchase by the buyer and will provide you with peace of mind for years to come. In the event of a product failure, rest assured that if any LiTime product fails to meet the quality standards outlined in this limited warranty (as determined by our technical support team), we will either repair the defective product or replace it with a new/refurbished product that will be compatible with the original product and will have the same or higher power rating. In special cases where repair or replacement is not possible, we may process a refund. Please note that this warranty is subject to the terms of the Limited Warranty and is accompanied by a Warranty Replacement Ratio Correspondence Table detailing the replacement cost of each item.

1. Warranty Period

Product item

Warranty period

Battery

12V series：≥20Ah

5 years

24V series：≥25Ah

5 years

36V series：≥50Ah

5 years

48V series：all capacity

5 years

51.2V series：≥30Ah

5 years

12V 6Ah/10Ah/12Ah

3 years

Accessories

Charge Controller

All models

3 years

Charger

AC-DC DC-DC (with or without MPPT)

2 years

Fuse Holder

12V/24V/36V/48V 400A

2 years

ANL Fuse

12V/24V 250A

2 years

Inverter

12V1000W

2 years

Inverter

12V2000W

2 years

Inverter

12V3000W

2 years

Inverter

12V300W

1 year

Socket

12V/24V 40A

1 year

Battery box

12V100Ah

1 year

Monitor

12V/24V/36V/48V 500A

1 year

Busbar

12V/24V/36V/48V 300A

1 year

Switch

12V/24V/36V/48V 275A

1 year

Circuit Breaker

12V/24V/36V/48V 250A

1 year

Six-way Fuse

12V/24V 100A

1 year

2.Warranty Content

2.1 Order Cancellation

You can cancel your order within 30 minutes after placing it. If the order has already been dispatched or picked up and cannot be canceled, contact the carrier to refuse delivery.

2.2 No Reason Return

Return Type

Return Period

Return shipping fee

Refund Instructions

Return conditions

No Reason Return

≤7 days

Seller cover

Full refund

① Item & accessories undamaged

② Original packaging

③ Item must be in resellable condition

8~30 days

Buyer cover

Refund less shipping

Notes:

① Return period starts from delivery date.

② Buyer cover shipping for non-defect returns.

③ Contact us for a return label – self-arranged returns not accepted (except Japan)

3. Personal Reason Returns

Return Type

Return Period

Return Shipping Fee

Return Conditions

Personal Reason Returns

31~90 days

Buyer Cover

① Item & Accessories Undamaged

② Original Packaging

③ Item must be in resellable condition

Notes:

① The return period for personal reasons begins on the date of purchase.

② We will charge part of the fee, check 4.2 Refund instructions.

4. Defective Product Returns

4.1 Replacement

Option

Year Of Orders

Cost

New

≤12 Months

Free

12＜X≤60 Months

Pay Price Difference

Refurbished

12＜X≤24 Months

Free

24＜X≤36 Months

Buyer Cover Shipping

36＜X≤60 Months

Buyer Cover Shipping

Notes:

① New item fee = Current price - (Purchase Price - Monthly Depreciation × Months Owned - Return Shipping).

② Monthly Depreciation = Purchase Price / Total Warranty Months.

③ Warranty Continues From Original Purchase Date.

4.2 Refund

Return Type

Year of orders

Return Conditions

Refund Amount

Product Quality Issues

3~12 Months

Good Appearance

No missing accessories

Purchase Price - (Monthly Depreciation × Months) - Return Shipping

12~24 Months

Purchase Price - (Monthly Depreciation × Months) - Return Shipping-Processing fee

24~36 Months

36~48 Months

48~60 Months

① Monthly Depreciation = Purchase Price / Warranty Months.

② Purchase Time ≤ 3 Months, Full Refund

③ Processing Fee = One-Way Shipping × 1.1

5.Additional Notes

• Missing Accessories: $5–20 deduction per item (evaluated by support).

• International Returns: Buyer cover extra shipping costs for remote/island addresses.

• Lost/Stolen Packages: File a claim with the carrier, if you need further assistance you can contact Customer Service

6.Buyer Responsibilities

6.1. Usage Restrictions:

• No incompatible chargers/overvoltage use.

• No using non-starter batteries for engine ignition.

• No series/parallel connections unless specified.

6.2 Operational Rules:

• Avoid liquid exposure, reverse polarity, extreme temps/humidity.

• Prevent physical damage (impact, puncture, etc.).

• No disassembly/modification/unauthorized repairs.

• Protect against corrosion or misuse.

7.Warranty Exclusions

7.1 Not covered:

(1) Normal wear (case scratches, capacity degradation)

(2) Force majeure (natural disasters, war, etc.)

(3) Human damage (tampering, water exposure, misuse)

(4) Third-party issues (theft, unauthorized purchases)

(5) System errors (poor ventilation, electrical stress)

(6) Poor maintenance (loose terminals, missing pads)

(7) Violating usage restrictions

7.2 Additional exclusions:

• Consumable parts

• Damage from improper storage/transport/installation

• Failure to follow manuals

8. After-Service Policy

• Refunds/replacements require returned items.

• Warranty period continues from original purchase.

-Battery Warranty Details:

• Only functional failures are covered

• Only functional failures covered (excludes capacity fade/cosmetic issues).

9. Warranty Validation

Claims denied if:

① Outside warranty period

② Normal wear

③ Tampering damage

④ Non-manufacturer defects

⑤ Improper use/maintenance

10. Special Statement

The use of batteries as a backup/primary buyer for life support systems or other medical equipment is prohibited without the manufacturer's participation in the system design and express written authorization. To the fullest extent permitted by law, the manufacturer disclaims any liability arising from such use. In addition, the manufacturer reserves the right to refuse to provide after-sales service for batteries used in the above scenarios and shall not be liable for such refusal.

The invalidity of some provisions of this policy, if any, shall not affect the validity of other provisions.

Contact:

☎ Hotline: 0755-2850 3270

✉ Email:

• US/Canada/Australia: service@litime.com

• Europe: service.de@litime.com

• Japan: service.jp@litime.com