Track My Order

When will my order be shipped?

Orders are typically shipped from our United States warehouse within 2 business days after being placed. Once shipped, you can expect to receive your order within 2–5 business days.
Note: During peak promotional periods, there may be slight delays in order processing.

How can I check the status of my order?

1. A tracking number will be sent to your email once your order has shipped. Please make sure to check your inbox (and spam/junk folder).
2. Visit our Track Order page and enter your tracking number to view the tracking information.
3. If you need further assistance, feel free to contact us at support@litime.com.

I received one package from my bundled order, but the other packages haven't arrived yet. What should I do?

For bundled orders, items are shipped in separate packages and will have multiple tracking numbers. These packages may not arrive at the same time. Please check all tracking numbers on the Track Orderpage to track the remaining packages.

The tracking information says my order has been delivered, but I haven’t received it. What should I do?

If your order shows as delivered but you haven’t received it, we recommend:
1. Checking with your neighbors to see if it was delivered to them by mistake.
2. Looking around your front door or other safe delivery locations where the package may have been left.
If you are still unable to locate your package, please contact us at support@litime.com, and we’ll investigate the issue further for you.

What should I do if my tracking information hasn’t been updated for a long time?

If your tracking information hasn’t been updated for an extended period, please reach out to our customer service team at support@litime.com with your order number. We’ll investigate the situation and provide you with an update on your order’s status.

12V 100Ah Xtra-Mini

12V 100Ah Slim

12V 100Ah Group27 Smart

12V 165Ah Smart

16V 100Ah Smart

51.2V 60Ah GC Comm

51.2V 100Ah GC Comm

12V 100Ah Batteries

12V 100Ah

12V 100Ah Heat

12V 100Ah Max

12V 100Ah Group 24

12V 100Ah Group 24 Smart

12V 100Ah Group24 Omni

12V 100Ah Mini

12V 100Ah Mini Smart

12V 100Ah TM

12V 100Ah TM Smart

12V 100Ah OBM Smart

12V 100Ah Group27 Smart

12V 100Ah Xtra-Mini

12V 100Ah Slim

12V 6Ah

12V 12Ah

12V 20Ah Starting

12V 45Ah

12V 50Ah

12V 50Ah TM Smart

12V 65Ah

12V 100Ah

12V 100Ah Max

12V 100Ah Heat

12V 100Ah Xtra-Mini

12V 100Ah Mini

12V 100Ah Mini Smart

12V 100Ah Slim

12V 100Ah TM

12V 100Ah TM Smart

12V 100Ah TM Plus Smart

12V 100Ah OBM Smart

12V 100Ah Group 24

12V 100Ah Group 24 Smart

12V 100Ah Group24 Omni

12V 100Ah Group27 Smart

12V 140Ah Dual

12V 140Ah Smart

12V 165Ah Smart

12V 200Ah

12V 200 Smart

12V 200Ah Heat

12V 200Ah Plus

12V 200Ah Plus Heat

12V 230Ah

12V 230Ah Smart

12V 280Ah

12V 280Ah Smart

12V 300Ah

12V 400Ah

12V 460Ah

12V 560Ah

16V 30Ah Smart

16V 70Ah Smart

16V 100Ah Smart

24V 25Ah

24V 50Ah TM Smart

24V 100Ah Smart

24V 100Ah

24V 200Ah

24V 230Ah

24V 280Ah

36V 45Ah GC

36V 50Ah TM

36V 50Ah TM Smart

36V 60Ah GC

36V 100Ah GC

36V 100Ah OBM Smart

51.2V 30Ah GC

51.2V 30Ah GC Smart

51.2V 30Ah GC Comm

51.2V 60Ah GC